QUALITY OF SERVICE

Aiming at the constant search for improvement of services, tools have been developed for quality management, aimed at ensuring peace and security to customers.

Among the various tools include:

-Center-term control measures, Equipment for the control of scheduled procedural deadlines, compliance, archiving and Protocol folder.

- Center-control costs
Equipment for the control and monitoring of the spending in processes and cases, which prepares monthly accountability, which are submitted to the customer's knowledge.

- Double check
Policy that consists of two professional verification of all work performed by this office.

- Legal publications
The legal publications are checked by 3 (three)different people in different sources and in the Official Gazette, and the end shows the results.

- E-mail on a schedule of deadlines and actions
To ensure compliance with customer-term measures, are sent e-mail service with programming and arrangements, which also are released into the computer system for monitoring and charging control center deadlines

- Scan and process cases
All sponsored actions are scanned and made available in this office computer system, access to which is held by the client through individual password.

- Policy Development and encouragement of professional study
Policy aimed at professional development and constant updating, where part of the enhancement courses and graduate lawyers are paid by the office.

- Acquisition of books, magazines, supplements and legal tools
For the constant improvement and support the work carried out monthly quota available for the areas of legal office, to purchase new books. In addition, the office has the signature of magazines and other supplements (CONSULEX, AASP,TRIBUNE THE RIGHT, CENOFISCO, TAX, NET).